Shop Terms and Conditions

Our shop policies

We are dedicated to making products you will love and providing outstanding customer service. Here is some information on our policies. If you have any additional questions please let us know. We are happy to help.

Shipping details

All of our products are carefully packaged to ensure they arrive safely. All orders will arrive in about one to two weeks from the date purchased, except for custom orders which need to be made. We will discuss timeline with you for special orders when you contact us about a specific custom order. Please allow up to three weeks for delivery of international shipments. Once your order has been shipped, we will send you notification. Please note that international shipments may be subject to customs. If you need expedited delivery, please let us know. We may be able to deliver earlier for an added shipping fee. We will make every effort to get your order to you as soon as possible, however delivery times are not guaranteed.

Refunds, returns & exchanges

We want you to be happy with your purchase. However, if you are unsatisfied for any reason, you may return your product for a full refund of the purchase price within three months of placing your order. Shipping costs will not be refunded. We take great care in making and packaging our product to prevent damage in shipping. If your order arrives damaged or defective we will issue you a full refund or exchange, whichever you prefer. You may keep the damaged or defective product and do not need to return it to us. We do request that you send us a detailed description of the problem and photographs, if possible, so we can make sure the damage or defect does not happen in the future.

Privacy Policy

Your privacy is important to us. We do not sell or distribute your information to any third party organizations. Our site uses 128-bit encryption SSL for checkout and login process. We currently use secure Paypal checkout to process your credit card. No payment information is stored on our site and we do not ever see your credit card number. Our site cookies are not used to store private information and they are for shopping cart data and account user sessions only.

If you have any concerns or questions, please contact us!

Contact Us

Phone: (503) 597-8212
Email: contact@studio-lumio.com
Mail: PO BOX 80947
Portland, OR 97280
FAX: Really?